Quebec property managers
French first. Quebec’s rules in mind.
Nolan answers renters in Quebec French, switches to English the moment they do, and leaves you a booked visit instead of a voicemail.
What Quebec leasing looks like
The spring rush
For a lease of a year or more ending June 30, the landlord’s notice of changes goes out between January and March, so units free up at the same time and calls come in the evening.
Éducaloi, renewing a leaseKangalou, Kijiji and Marketplace at once
Inquiries arrive as email alerts, texts and Messenger messages, each in its own inbox.
Fraud and fake documents
Landlord associations warn about fake applicants with forged documents and fake deposits.
APQ, frauds and scams targeting landlordsService in French, at all hours
Quebec’s Charter of the French language gives consumers the right to be informed and served in French, in the evening as much as during the day.
Charter of the French language
How it works in Quebec
Speaks Quebec’s rental French
On our demo line, Nolan talks about 3 ½, 4 ½ and 6 ½, knows a landlord can’t ask for a security deposit in Quebec, and switches to English when the caller does.
Kangalou and Kijiji alerts become leads
The email alerts those sites send for each inquiry become leads in your inbox, and your Nolan number on the listing gets calls and texts answered.
Questions set by Quebec’s rules
For your Quebec buildings, Nolan asks only what the rules below allow, the same way for every renter.
A hand-off to the TAL electronic lease
When you’re ready to sign, Nolan points the renter to the TAL’s official electronic lease.
What Quebec’s authorities say a landlord may ask
The privacy commission (CAI), the housing tribunal (TAL) and the human rights commission (CDPDJ) publish what a landlord may collect from an applicant. In short:
| Topic | What the guidance says | Source |
|---|---|---|
| Identity and past landlords | Name, current address and the contact details of previous landlords may be collected. | CAI |
| Credit check | Only with consent, and name, address and date of birth are enough. The CDPDJ adds that it shouldn’t be systematic. | CAI |
| Social insurance number | Not needed to rent, and an applicant can’t be refused for declining to give it. | TAL |
| ID cards | A landlord may look at one, but may not copy it or write down its numbers. | TAL |
| Employer, salary, pay stubs | Not needed to assess an application. Proof of regular payment, such as rent receipts or a landlord reference, is the preferred route. | CDPDJ |
| Household | The CDPDJ lists the number of occupants and the age of children among things a landlord can’t require. | CDPDJ |
| Deposit | No security deposit: only the first month’s rent may be required in advance. | Civil Code, art. 1904 |
For your Quebec buildings, Nolan asks only the questions this guidance allows: the unit, the move-in date and pets. It never asks how many people will live there or the age of children, and never asks for a social insurance number, bank details or a payment.
The TAL’s electronic lease
The TAL sells an official electronic lease, completed and signed online by both parties for $2.99 plus taxes. Rather than generate a lease of its own, Nolan points the renter there when you’re ready to sign.
Law 25: what we do, and what stays with you
Quebec’s private-sector privacy act, as amended by Law 25, puts duties on you as the enterprise that collects renters’ information, and on us as your service provider.
No automated decisions
Section 12.1 sets duties for decisions based exclusively on automated processing. Nolan never approves or turns down an application: a person on your team makes every decision.
No scoring of renters
Nolan doesn’t rank or score applicants. The CAI reads section 8.1 as requiring that features able to profile a person stay off unless that person turns them on.
A kit for your privacy impact assessment
The Act asks for an assessment before you acquire a system that handles personal information (section 3.3), and before information is communicated outside Quebec (section 17). We provide a kit with our data flows and subprocessors.
Where data is processed
Calls and texts are carried by Twilio in the United States, and Nolan’s replies are produced by Google’s Gemini, which may process them in any country where Google operates. Your leads are stored with Cloudflare in eastern North America, and emails to your team go through Amazon Web Services in Montréal. The data processing agreement lists every subprocessor and where it operates.
The same prices, in Canadian dollars
On a yearly plan, Essential is $99 a month with 25 doors included, Growth is $499 with 150 doors and Scale is $1,499 with 600 doors. Past those, each door is $4, $2.50 or $2. Every plan has 5 call minutes a door each month, pooled, and no setup fee.
Guides on this topic
What Can a Landlord Ask a Rental Applicant in Quebec? (2026)
What Quebec landlords and leasing agents may ask on the first call, on the application and for a credit check, per the Charter, the CAI and the TAL.
Quebec's July 1 Lease Calendar: When Are Renewal and Rent Increase Notices Due?
For a Quebec lease ending June 30: when the renewal notice goes out, how long tenants have to answer, the TAL deadline, and the rules for new spring leases.
What Deposits and Application Fees Can Landlords Charge in Each Province? (2026)
Security and pet deposit limits and the rules on application and screening fees in Ontario, Quebec, BC, Alberta, Manitoba, Nova Scotia and Saskatchewan.
Questions from Quebec property managers
Do renters know they’re talking to an AI?
Every call opens the same way: “Hi! I am Nolan, from Maple Street Properties. Our team is away right now, but I can book an apartment visit or answer questions. Just so you know, this call is recorded.” Whenever someone asks whether it’s a person, Nolan says plainly that it’s an AI.
Does Nolan ask for a social insurance number?
No. Nolan never asks for a social insurance number, bank details or a payment.
What does Nolan say about deposits?
On our Quebec demo line, Nolan tells callers there’s no security deposit, only the first month’s rent in advance, which is what article 1904 of the Civil Code allows.
Where is renters’ data processed?
Our data processing agreement lists every subprocessor and where it operates.
Get ready for July 1.
A 20-minute demo in French or English, with a sample of your buildings.